We are looking to recruit a passionate, results-driven Account Manager to join our dynamic team at Sian Flowers. The successful candidate will be based at our Nakuru – Njoro farm and will play a key role in driving customer satisfaction, revenue growth, and business development aligned with our company’s mission and vision.
Job Purpose
To acquire, build, retain, and develop a strong customer base that contributes to sustainable revenue growth and overall profitability.
Key Responsibilities
1. Build and maintain strong, long-term customer relationships through consistent communication and timely resolution of inquiries.
2. Understand customer needs regarding product specifications, preferred varieties, pricing, and more. Handle negotiations and plan orders accordingly.
3. Identify new sales opportunities within existing accounts and propose additional product lines and offers to grow the portfolio.
4. Coordinate with the Credit Control Manager on payment terms and monitor account statuses.
5. Manage the order process—from order requests and farm coordination to advising on shortfalls and preparing accurate packing lists and invoices.
6. Address and resolve customer complaints promptly, providing timely feedback and raising claims as needed.
7. Prepare sales reports, analyze trends and forecasts, and coordinate seasonal planning (e.g. Valentine's, Mother’s Day).
8. Conduct both local and international client visits; attend major flower shows to strengthen client relationships and market understanding.
9. Visit other flower farms and breeders to expand product knowledge and stay updated with market demands.